Spencer Richardson of Distinctive Ride in Wasilla, Alaska, comes from an automotive service background and is intimately familiar with all the features of ProDemand. The team at 1sixty8 media reached out to Spencer to find out how having access to this wealth of information helps him serve his clients.
Professional Information Adds Value
When Spencer and his team are providing clients with quotes to upgrade client vehicles with audio systems, lighting or truck accessories, they use the labor estimator built into ProDemand to calculate the hours required to finish each task. The team can show the potential client how long it takes to remove and reinstall a bumper, access a speaker behind a factory trim panel or disassemble the suspension for a leveling or lift kit. In an era where consumers often don’t understand the value of the services provided by automotive enhancement retailers, being able to show clients how long each task will take makes the quoting process easier. When questioned, the Distinctive Ride team can show a client the documented information provided by ProDemand.
Reliable Information Delivers Professional Service
Spencer told us that access to the information provided by ProDemand allows him to deliver unparalleled diagnostic services. When something isn’t working right, the component and connector location information, combined with access to diagnostic and test procedures allows for efficient and reliable troubleshooting. With the harsh climate in Alaska, wire harnesses and connectors on older vehicles can become unreliable after being beaten with gravel and sand all winter long. The Distinctive Ride team can get their clients back on the road in less time and for less expense than it would cost at a dealership.
ProDemand Delivers Professional Information
If you are interested in demonstrating that you provide truly professional service or you want to easily explain the number of hours in a quote, contact the team at 1sixty8 media to learn about adding Mitchell1 ProDemand to your suite of tools.