While most of us in the mobile enhancement industry think of ProDemand as a source for information about wiring for audio system upgrades, the team at Sound Wave Customs in Virginia Beach finds it extremely beneficial in servicing factory-installed components. With OEM infotainment systems gaining features and complexity over the last decade, keeping those systems running reliably is an increasingly vital part of their business.
Finding Damaged Wires
One common problem is a door speaker that has stopped working. While sometimes the speaker itself has failed, often a wiring problem in the door wire harness turns out to be the culprit. Having access to wire color and connector information allows the technicians at Sound Wave to check each wire from inside the vehicle to the speaker for continuity and make repairs as required.
Replacing Factory Amplifiers
Another problem with factory-installed entertainment systems is amplifiers. Quite often, amplifiers are damaged by water leaks and are unrepairable. A new amp from the car dealership can cost well over $1,000, and source units from parts salvagers end up being unpredictable. The team at Sound Wave Customs uses ProDemand to diagnose amplifiers by replicating input signals and testing channels. When the amplifiers can’t be repaired or replaced easily, they use the wiring information to install a new aftermarket amplifier and configure the system to sound great.
ProDemand Helps Deliver World-Class Customer Service
What makes ProDemand truly unique is its wealth of information. Not only is wiring information handy, but the Sound Wave team can also use the diagrams to help find the source of water leaks and look up Technical Service Bulletins (TSBs) in case of a recall or dealer notice about a related issue. They’ve been able to send vehicle owners back to the dealership armed with relevant information to get repairs made quickly and efficiently.
ProDemand by Mitchell1 Saves Time
The team at Sound Wave Customs in Virginia Beach told us that they save several hours a week with the information that ProDemand provides. This allows them to service more customers and deliver better value. If you are interested in adding ProDemand to your tool collection, contact us today!